I’ve seen a few dentists in my day touting claims to be specialists in dealing with phobic, anxiety-stricken, or just plain scared patients. Enter patient VP and these doctors’ were not able to live up claims such as “We cater to cowards”.
I don’t consider myself to be “afraid” of dentists. However, something happens when I sit in the chair. I feel relatively calm, but I shake and fidget constantly. The eventual response from previous dentists and staff is impatience and a demand to “stop shaking”. Well, you don’t exactly argue with a person armed with a drill and a needle. So, I hit ‘em where it hurts the most – in the pocket. I took my shaky legs and green dollars somewhere else, and refused to respond to their requests for follow-up visits.
I was referred to Dr. Von Boeckmann’s office a few years ago. The visit went as normal. I signed in, filled out a few forms, smiled when they called my name, engaged in some friendly small talk with the the assistant and the doctor, confirmed my medical history, and off we went.
Dr. Von Boeckmann (we call him Dr. V.) was friendly, personable, caring, knowledgeable, and professional. I think I’ve seen enough dentists to qualify me to determine whether or not he was “knowledgeable”. The staff was friendly and professional. The office is clean, nicely decorated, and technologically advanced. Yep, I’m qualified to determine that, as well.
X-Rays, exam. No problem. I needed a root canal, some fillings, extraction, crown, and whitening. I was so relaxed and confident. This is going to be a breeze. Wrong.
As soon as the assistant brought in the tray (clean) of instruments (clean) I started to wiggle my toes. By the time Dr. V came in to give me the injections I, the chair, the light, and the tray table were shaking. I won’t give away to office’s trade secrets, but let’s just say that Dr. V and his staff truly know how handle patient anxiety courteously and professionally. I wouldn’t consider going anywhere else.Valerie Patterson
I just thought you should know that today, I had the best “hygienist” experience that I’ve ever had! Glenda went out of her way to make sure that I was comfortable both during the cleaning and after. (with lip balm and a hot towel) Not only was she courteous and friendly but she recognized that I am the curious type, and she thoroughly explained every detail of her job to me along the way.
Maybe it’s just that I’ve just had some pretty pathetic Hygienists in my previous dental experience. But I think it’s more than that. She gave me the impression that she treats every patient with that same level of care and expertise as she treated me.
Whether you have challenged her to excel or whether she came “packaged that way” to your office, it is obvious that her goal is exemplary work! And I wanted you to know that it does not go unnoticed.Sincerely,
Dr. Von Boeckmann,Best Regards,
Thanks to you and your staff for a tough job well done!
Dr. Von Boeckmann and Staff,
We cant’ thank you enough for seeing Heyton and working him into your schedule last week! It’s comforting to know that you all are there for us!
Dr. Von Boeckmann,Helen Blankenburg
Your kindness to see me on such short notice is greatly appreciated. Your assistant was so kind to invite me in and show me around. You do have a beautiful building to match your personna.
Thank you again for everything, I am pain free!
Dear Staff,Ms. Carey
I just wanted to say thank you for sending the box of goodies to my deployed location! Everyone teased me about getting toothbrushes instead of cookies, but everything I put out to share was gone within a day. It looks like everyone enjoyed the box. Thank you again! We all appreciate your generosity, and you can tell the doc that I have had zero problems since I started using the new toothpaste.